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Refund/Return Policy
※ For product quality issues or incorrect items, returns or exchanges can be made without any cost.
※ Quality issues: Clothing that is damaged within 15 days of wear or after 3 washes, shoes that have peeling or damage within 90 days; color discrepancies or damage upon receipt of the product;
※ Returns or exchanges due to personal reasons require a handling fee:
The following are the charging standards and policies in Taiwan:
- For 2 items or less, a fee of 99 NTD will be charged (49 NTD for Platinum VIP members and above);
- For 3-5 items, a fee of 199 NTD will be charged (129 NTD for Platinum VIP members and above);
- For 6 items or more, a fee of 10% of the order amount will be charged (if below 199 NTD, a fee of 199 NTD will be charged);
◎ Exchange process: Receive the package → Please submit an exchange request to customer service (within the 15-day appreciation period) → Customer service confirms the exchange process → Logistics will pick up the package / self-send to the store → Exchange items arrive → MBang team sends out the exchange package → Pay the exchange fee upon receiving the package.
◎ Refund process: Receive the package → Please submit a refund request to customer service (within the 15-day appreciation period) → Customer service confirms the refund process → Logistics will pick up the package / self-send to the store → Please take a photo of the pickup receipt and send it to customer service → Customer service processes the refund (credit card & PayPal payments will be refunded to the original payment method, cash on delivery will require bank account details for the refund, service fees will be deducted)
1. The product must be brand new / unused / not washed / within the 15-day appreciation period (including holidays).
2. Exchange items may not always be in stock; if out of stock, an additional 3-20 days will be required (excluding holidays), please understand.
3. If you need to exchange again after receiving the exchanged item, you will need to bear the round-trip shipping costs again. If you are returning the item, the shipping cost for the exchange is considered a consumable item and will not be refunded.
The following are the return and exchange policies in Hong Kong:
◎ Exchange process: Receive the package → Please submit an exchange request to customer service (within the 15-day appreciation period) → Customer service confirms the exchange process → You send out the exchange item → Ma Deng sends out the exchange package
◎ Refund process: Receive the package → Please submit a refund request to customer service (within the 15-day appreciation period) → Customer service confirms the refund process → You send out the return item → Customer service processes the refund (credit card & PayPal payments will be refunded to the original payment method, cash on delivery will require bank account details for the refund, service fees will be deducted)
※ If you return the item for exchange without contacting customer service, the Zhiyu team will not process it.
※ Malicious returns and refunds will result in purchase restrictions, please understand.
※ Second exchanges are not supported; all costs incurred from a second exchange must be borne by the buyer (199 NTD in Taiwan, 50 HKD in Hong Kong)
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Customer service phone: +852 57455725
Return address: 7th Floor, Management Office, No. 9, Lane 150, Yidong Road, East District, Tainan City.
